The guy I talked to when I was looking at bikes was obviously very new, didn't know much, and already had that snobby Trek shop attitude. I avoid this place at all costs unless I badly need replacement parts.
I drove 15 miles to the store and was treated like I'm lesser by the condescending retailers. Everything is incredibly overpriced. You can buy the same items at Wal-Mart for cheap. I do not recommend this store. I would say the only positive was the repairs seemed reasonably priced, but I refuse to have it done there. The women wouldn't provide service until she talked to her manager.
These guys and gails know what you need to have a good experience. If you want to make a bad cheep bike mistake, go to walmart....
We bought 2 bikes and a trailer. Also purchased some accessories, all because of the customer service that this store provides. The people here are knowledgeable and helpful. And most importantly they wont sell you more than what you need.
These guys are super snobby. They don't give any deals and only charge sticker price. I got an Xcalibur 7 for $750 from sumbaum... yeah
Great sales and service! Just got back into road biking with a new Trek purchase, and the staff was very patient with my endless questions.
Trek Bicycle Store is a US Bicycle Store based in Naperville, Illinois. Trek Bicycle Store is located at 3416 IL-59, Naperville, IL 60564, USA.
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