Horrible experience. Pushy salespeople will sell you warranties guaranteeing coverage for everything. When the time comes you will learn that the warranty is from a 3rd party which covers none of the things the salesperson mentions. Our sectional started pilling in 2 months of use and the store guaranteed it wouldn't happen and if it did the warranty would cover it. Now nobody takes ownership. Customer service is a joke with managers rudely speaking to customers with grievances. How they are still in business is beyond me.
It's our first time to go to Ashley Furniture today to look for tempurpedic bed and our experience was great! We are fortunate we got the assistance of both AL and Stella who helped us decide which kind of tempurpedic bed to get that suits our needs. We really appreciate the time spent on us in explaining everything in choosing the furniture down to the financing. Great people, excellent service. Thank you.
I had an excellent experience at this location. Al assisted me and made sure that I left with a great deal and a lovely purchase. The customer service was exceptional and I'll recommend this location to anyone! I'll definitely be back.
The furniture is high in quality, but expensive. My other complaint is the lack of variety of furniture. They had a lot of beds, couches, sofas, etc. But our purpose for visiting was to find a desk. They only had one style of desk in the whole store. If I were shopping for other furniture it would have been better. Also, the staff is nice but a bit aggressive, likely due to relying more on commission for their compensation.
I am very pleased with my first purchase from Ashley, which was a king size bed and mattress. The prices are very good, the items were delivered quickly, and the set up was professional. I will definitely purchase from there again.
Ashley Homestore is a US Furniture Store based in Naperville, Illinois. Ashley Homestore is located at 1584 IL-59, Naperville, IL 60564, USA.
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